Cisco Systems IP Phone MD 110 User Manual

Corporate Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
Preface  
This preface describes the purpose, audience, organization, and conventions of the  
Ericsson MD-110 Serial Integration Guide. It also provides information on how  
to obtain related documentation.  
Purpose  
The Ericsson MD-110 Serial Integration Guide provides instructions for  
integrating the phone system with the Cisco Unity voice messaging system. This  
guide includes:  
An overview of the process.  
The requirements for setting up the integration.  
A description of how the integration works.  
The features supported by the integration.  
Descriptions of procedural tasks.  
Audience  
The Ericsson MD-110 Serial Integration Guide is written for technicians who  
configure the phone system and Cisco Unity to work with each other. This guide  
requires knowledge of and access to both the phone system and the voice  
messaging system.  
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Preface  
Organization  
Organization  
Chapter 1 of the Ericsson MD-110 Serial Integration Guide describes the steps  
needed to integrate the phone system and the voice messaging system.  
Chapter 2 describes the steps needed for a dual phone system integrationan  
integration of the voice messaging system with both Cisco CallManager and a  
traditional, circuit-switched phone system at the same time.  
Conventions  
The Ericsson MD-110 Serial Integration Guide uses the following conventions.  
Table 1  
Ericsson MD-110 Serial Integration Guide conventions  
Convention  
Description  
boldfaced text  
Boldfaced text is used for:  
Key and button names. (Example: Click OK.)  
Information that you enter. (Example: Enter  
Administrator in the User Name box.)  
< >  
Angle brackets are used around parameters for which you  
supply a value. (Example: In the Command Prompt  
window, enter ping <IP address>.)  
(angle brackets)  
-
Hyphens separate keys that must be pressed  
(hyphen)  
simultaneously (for example, Ctrl-Alt-Delete).  
>
A right angle bracket is used to separate selections that  
you make:  
(right angle  
bracket)  
On menus. (Example: On the Windows Start menu,  
click Settings > Control Panel > Phone and  
Modem Options.)  
In the navigation bar of the Cisco Unity  
Administrator. (Example: Go to System >  
Configuration > Settings.)  
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Preface  
Cisco Unity Documentation  
The Ericsson MD-110 Serial Integration Guide also uses the following  
convention:  
Caution  
Means reader be careful. In this situation, you might do something that could  
result in equipment damage or loss of data.  
Cisco Unity Documentation  
Table 2  
Cisco Unity Documentation Set  
Document  
Location  
Cisco Unity Customization Worksheets  
Cisco Unity Release Notes  
Available in PDF format on the Cisco Unity  
Documentation compact disc and on Cisco.com at  
voice/c_unity/index.htm.  
Available in print and on Cisco.com at  
voice/c_unity/index.htm.  
AV-Cisco TSP Release Notes  
Cisco Unity Installation Guide  
Available on Cisco.com at http://www.cisco.com/  
univercd/cc/td/doc/product/voice/c_unity/index.htm.  
Available in print, and in HTML and PDF formats on  
the Cisco Unity Documentation compact disc and on  
cc/td/doc/product/voice/c_unity/index.htm.  
Cisco Unity System Administration Guide  
Available in HTML and PDF formats on the  
Cisco Unity Documentation compact disc and on  
cc/td/doc/product/voice/c_unity/index.htm.  
Also available in the Cisco Unity Administrator Help.  
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Preface  
Obtaining Documentation  
Cisco Unity Troubleshooting Guide  
Available in HTML and PDF formats on the  
Cisco Unity Documentation compact disc and on  
Obtaining Documentation  
The following sections provide sources for obtaining documentation from Cisco  
Systems.  
World Wide Web  
You can access the most current Cisco documentation on the World Wide Web at  
the following sites:  
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Preface  
Obtaining Documentation  
Documentation CD-ROM  
Cisco documentation and additional literature are available in a CD-ROM  
package, which ships with your product. The Documentation CD-ROM is updated  
monthly and may be more current than printed documentation. The CD-ROM  
package is available as a single unit or as an annual subscription.  
Ordering Documentation  
Cisco documentation is available in the following ways:  
Registered Cisco Direct Customers can order Cisco Product documentation  
from the Networking Products MarketPlace:  
Registered Cisco.com users can order the Documentation CD-ROM through  
the online Subscription Store:  
Nonregistered Cisco.com users can order documentation through a local  
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USA) at 408 526-7208 or, in North America, by calling 800  
553-NETS(6387).  
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If you are reading Cisco product documentation on the World Wide Web, you can  
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You can e-mail your comments to [email protected].  
To submit your comments by mail, write to the following address:  
Attn Document Resource Connection  
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170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
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Preface  
Obtaining Technical Assistance  
Obtaining Technical Assistance  
Cisco provides Cisco.com as a starting point for all technical assistance.  
Customers and partners can obtain documentation, troubleshooting tips, and  
sample configurations from online tools. For Cisco.com registered users,  
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To access Cisco.com, go to the following website:  
Technical Assistance Center  
The Cisco TAC website is available to all customers who need technical assistance  
with a Cisco product or technology that is under warranty or covered by a  
maintenance contract.  
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Preface  
Obtaining Technical Assistance  
Contacting TAC by Using the Cisco TAC Website  
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC  
by going to the TAC website:  
P3 and P4 level problems are defined as follows:  
P3Your network performance is degraded. Network functionality is  
noticeably impaired, but most business operations continue.  
P4You need information or assistance on Cisco product capabilities,  
product installation, or basic product configuration.  
In each of the above cases, use the Cisco TAC website to quickly find answers to  
your questions.  
To register for Cisco.com, go to the following website:  
If you cannot resolve your technical issue by using the TAC online resources,  
Cisco.com registered users can open a case online by using the TAC Case Open  
tool at the following website:  
Contacting TAC by Telephone  
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by  
telephone and immediately open a case. To obtain a directory of toll-free numbers  
for your country, go to the following website:  
P1 and P2 level problems are defined as follows:  
P1Your production network is down, causing a critical impact to business  
operations if service is not restored quickly. No workaround is available.  
P2Your production network is severely degraded, affecting significant  
aspects of your business operations. No workaround is available.  
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Obtaining Technical Assistance  
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C H A P T E R  
1
Ericsson MD-110 Serial Integration  
Integration Overview  
Before performing the following integration steps, confirm that the Cisco Unity™  
server is ready for the integration by completing the appropriate tasks in Chapters  
1 through 3 of the Cisco Unity Installation Guide.  
Integration Steps  
Follow these steps to set up this integration.  
1. Review the system and equipment requirements to confirm that all phone  
system and Cisco Unity server requirements have been met. See the  
2. Configure Cisco Unity for the integration. See the Configuring Cisco Unity  
3. Program the phone system and extensions. See the Programming the Phone  
4. Test the integration. See the Testing the Integrationsection on page 1-9.  
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Chapter 1 Ericsson MD-110 Serial Integration  
Integration Overview  
Requirements  
The Ericsson MD-110 integration supports configurations of the following  
components:  
Phone System  
Ericsson MD-110  
Software level BC6 or later  
ICU card installed to provide the serial data port  
The serial data port in the phone system connected to a serial port (COM1 is  
the default) on the Unity server with an RS-232 serial cable  
The voice messaging ports in the phone system connected to the voice cards  
in the Cisco Unity server  
The phone system ready for the integration as described in the installation  
guide for the phone system  
Cisco Unity Server  
The Dialogic® D/41EPCI, D/120JCT-LS, or D/120JCT-Eurovoice  
cards installed  
Cisco Unity installed and ready for the integration as described in the  
Cisco Unity Installation Guide  
Caution  
To prevent Windows from mistaking the serial connection for a serial mouse  
when rebooting the Cisco Unity server, confirm that the Boot.ini file is set  
according to instructions. Otherwise, the integration will not work properly.  
For details on setting up the Boot.ini file, refer to Installing Windows 2000  
Server” in Chapter 3 of the Cisco Unity Installation Guide.  
A system key that enables the integration and the appropriate number of voice  
messaging ports  
An available serial port (COM1 is the default)  
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Chapter 1 Ericsson MD-110 Serial Integration  
Integration Description  
Integration Description  
The Ericsson MD-110 integration uses a data link, which consists of an RS-232  
serial cable connecting the phone system and the Cisco Unity server. The voice  
messaging lines from the phone system connect to the analog voice cards in the  
Cisco Unity server. The following illustration shows the required connections.  
Figure 1-1 Connections Between the Phone System and Cisco Unity  
Phone system  
Cisco Unity server  
RS-232 serial cable  
Analog lines  
The phone system sends the following information through the data link:  
The extension of the called party  
The reason for the forward (the extension is busy, does not answer, or is set  
to forward all calls)  
The extension of the calling party (for internal calls) or the phone number of  
the calling party (if it is an external call and the system uses caller ID)  
Cisco Unity uses this information to answer the call appropriately. For example,  
a call forwarded to Cisco Unity is answered with the personal greeting of the  
subscriber. If the phone system routes the call to Cisco Unity without this  
information, Cisco Unity answers with the opening greeting.  
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Chapter 1 Ericsson MD-110 Serial Integration  
Integration Description  
Integration Features  
The Ericsson MD-110 integration with Cisco Unity provides the following  
features:  
Call forward to personal greeting  
When an incoming call is routed to an  
unanswered or busy extension, the call is  
forwarded to the voice mail of the subscriber.  
The caller then hears the personal greeting of  
the subscriber and can leave a message.  
Caller ID  
Cisco Unity receives caller ID information  
from the phone system (if available). This  
information appears in the subject line of the  
message in the desktop messaging  
application.  
Easy message access  
A subscriber can retrieve messages without  
entering an ID. Cisco Unity identifies a  
subscriber based on the extension from which  
the call originated. A password may be  
required.  
Identified subscriber messaging  
Message waiting indication  
Cisco Unity automatically identifies a  
subscriber who leaves a message during a  
forwarded internal call, based on the  
extension from which the call originated.  
When a message is waiting for a subscriber,  
Cisco Unity notifies the phone system to  
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Chapter 1 Ericsson MD-110 Serial Integration  
Configuring Cisco Unity for the Integration  
Configuring Cisco Unity for the Integration  
After ensuring that the Cisco Unity server is ready for the integration by  
completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity  
Installation Guide, perform the following procedures to confirm that the  
integration is enabled and to enter the port settings.  
To confirm that the integration is enabled  
Step 1  
On the Cisco Unity server, go to the Cisco Unity Administrator by doing one of  
the following:  
Double-click the desktop shortcut to the Cisco Unity Administrator.  
Step 2  
Step 3  
Go to System > Licensing > Licensed Features.  
In the Integration field, confirm that the setting is Serial for a single phone system  
integration or Multiple Integrations for a dual phone system integration.  
Step 4  
Step 5  
If the setting is not Serial or Multiple Integrations, contact your sales  
representative for the necessary system key.  
Go to System > Switch. Confirm that the settings match those in the following  
table. If the settings are incorrect, integration features may not be enabled.  
Table 1-1 Switch Settings  
Switch Parameter  
Manufacturer  
Required Setting  
Ericsson  
MD110  
All  
Model  
Switch PBX Software Version  
Integration  
Serial  
Step 6  
Click the Save icon.  
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Chapter 1 Ericsson MD-110 Serial Integration  
Configuring Cisco Unity for the Integration  
To enter port settings  
In the Cisco Unity Administrator, go to System > Ports.  
Step 1  
Step 2  
Step 3  
Select a port in the table.  
Indicate the settings for the port.  
For a hunt group, use the first voice-messaging ports for incoming calls and the  
last ports to dial out. This helps minimize the possibility of a collision, in which  
an incoming call arrives on a port at the same time that Cisco Unity takes the port  
off-hook to dial out.  
Step 4  
Step 5  
Step 6  
Step 7  
Type the extension for the port.  
Repeat Steps 2 through 4 for the remaining ports.  
Click the Save icon.  
For the settings to take effect, exit the Cisco Unity software. For more  
information, see the appendix, Exiting and Starting the Cisco Unity Software and  
Server.”  
If your phone system uses extension numbers that begin with zero (for example,  
0123 or 09876), perform the following procedure.  
Note that after the procedure is performed all extension numbers must have the  
same number of digits. In this case, for example, 0123 and 1234 are both allowed,  
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Programming the Phone System  
Step 6  
Step 7  
Save the file and close the text editor.  
For the setting to take effect, exit the Cisco Unity software, then restart the server.  
For more information, see the appendix, Exiting and Starting the Cisco Unity  
Software and Server.”  
Programming the Phone System  
If you use programming options other than those supplied in the following  
procedure, the performance of the integration may be affected.  
To program the phone system  
Step 1  
Use the EXTEI command to program the ELU extensions for connecting to the  
voice messaging ports. You must program the ports for:  
No call waiting  
No diversion  
No conferencing  
No intrusion  
The ELU1 extension does not support message waiting indication for analog  
phones. The ELU24 extension provides stutter dial tone for message waiting  
indication.  
Step 2  
Use the VMPOI command to match the extensions and their ICU port numbers  
with the voice messaging ports on the Cisco Unity server. For example, the  
Cisco Unity port 01 must match Ericsson ICU port 1, extension 3500;  
Cisco Unity port 02 must match Ericsson ICU port 2, extension 3501; and so on.  
The results of this example would be as follows:  
VMPOI:ICUIND=1,DIR=3500,PORT=01  
VMPOI:ICUIND=2,DIR=3501,PORT=02  
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Programming the Phone System  
Step 3  
Use the GH command to create a hunt group for the voice messaging ports.  
Make sure that the phone system sends calls only to Cisco Unity voice ports that  
are set to Answer Calls on the System > Ports page in the Cisco Unity  
Administrator. Calls sent to a voice port not set to Answer Calls cannot be  
answered by Cisco Unity. And, if certain voice cards are installed, the call will not  
be dropped, but the port remains unavailable for use until the Cisco Unity server  
is restarted.  
Step 4  
Step 5  
Step 6  
Use the VMPOI command to associate the hunt group with Cisco Unity.  
Use the KS command to provide message waiting indication on DTS phones.  
Program each phone to forward calls to the pilot number assigned to the voice  
messaging ports, based on one of the following Cisco Unity call transfer types.  
Table 1-2 Call Transfer Types  
Transfer type  
Usage  
Release transfer  
(blind transfer)  
Program the phone to forward calls to the pilot  
number when:  
The extension is busy  
The call is not answered  
Supervised transfer  
Program the phone to forward calls to the pilot  
number only when the call is not answered.  
Confirm that call forwarding is disabled when the  
extension is busy.  
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Testing the Integration  
Testing the Integration  
To test whether Cisco Unity and the phone system are integrated correctly,  
perform the procedures in the order listed.  
If any of the steps indicates a failure, see the following documentation as  
appropriate:  
The installation guide for the phone system  
Cisco Unity Troubleshooting Guide  
This integration guide  
To set up the test configuration  
Step 1  
Step 2  
Step 3  
Set up two test extensions (Phone 1 and Phone 2) on the same phone system that  
Cisco Unity is connected to.  
Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not  
answered.  
In the Cisco Unity Administrator, go to Subscribers > Subscribers > Profile.  
If Example Subscriber is not displayed, click the Find icon (the magnifying glass)  
in the title bar, then click Find, and select Example Subscriber in the list that  
appears.  
Step 4  
Step 5  
Step 6  
In the Extension field, enter the extension of Phone 1.  
Click the Save icon.  
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Chapter 1 Ericsson MD-110 Serial Integration  
Testing the Integration  
Step 11 Under Message Waiting Indicators (MWIs), check Use MWI for Message  
Notification.  
Step 12 In the Extension field, enter x.  
Step 13 Click the Save icon.  
Step 14 Open the Status Monitor by doing one of the following:  
Double-click the desktop shortcut to the Status Monitor.  
In the Windows systray, right-click the Cisco Unity icon and click Status  
Monitor.  
To test an external call with release transfer  
Step 1  
From Phone 2, enter the access code necessary to get an outside line, then enter  
the number outside callers use to dial directly to Cisco Unity.  
Step 2  
Step 3  
On the Status Monitor, note the port that handles this call.  
When you hear the opening greeting, enter the extension for Phone 1. Hearing the  
opening greeting means that the port is configured correctly.  
Step 4  
Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing  
a ringback tone means that Cisco Unity released the call and transferred it to  
Phone 1.  
Step 5  
Step 6  
Do not answer Phone 1, and confirm that the state of the port handling the call  
changes to Idle.This state means that release transfer succeeds.  
Confirm that, after the number of rings that the phone system is set to wait, the  
call is forwarded to Cisco Unity and that you hear the greeting for Example  
Subscriber. Hearing the greeting means that the phone system forwarded the  
unanswered call and the call-forward information to Cisco Unity, which correctly  
interpreted the information.  
Step 7  
Step 8  
Step 9  
On the Status Monitor, note the port that handles this call.  
Leave a message for Example Subscriber and hang up Phone 2.  
On the Status Monitor, confirm that the state of the port handling the call changes  
to Idle.This state means that the port was successfully released when the call  
ended.  
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Chapter 1 Ericsson MD-110 Serial Integration  
Testing the Integration  
Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the  
phone system and Cisco Unity are successfully integrated for turning on MWIs.  
To test an internal call with release transfer  
Step 1  
Step 2  
From Phone 1, enter the internal pilot number for Cisco Unity.  
When asked for your password, enter 12345. Hearing the request for your  
password means that the phone system sent the necessary call information to  
Cisco Unity, which correctly interpreted the information.  
Step 3  
Confirm that you hear the recorded voice name for Example Subscriber. Hearing  
the voice name means that Cisco Unity correctly identified the subscriber by the  
extension.  
Step 4  
Step 5  
Step 6  
When asked whether you want to listen to your messages, press 1.  
After listening to the message, press 3 to delete the message.  
Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means  
that the phone system and Cisco Unity are successfully integrated for turning off  
MWIs.  
Step 7  
Step 8  
Hang up Phone 1.  
On the Status Monitor, confirm that the state of the port handling the call changes  
to Idle.This state means that the port was successfully released when the call  
ended.  
To set up supervised transfer on Cisco Unity  
Step 1  
In the Cisco Unity Administrator, go to Subscribers > Subscribers > Call  
Transfer.  
If Example Subscriber is not displayed, click the Find icon (the magnifying glass)  
in the title bar, then click Find, and select Example Subscriber in the list that  
appears.  
For more information on transfer settings, refer to the Subscriber Template Call  
Transfer Settingssection in the Help for the Cisco Unity Administrator.  
Step 2  
Under Transfer Type, click Supervise Transfer.  
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Chapter 1 Ericsson MD-110 Serial Integration  
Testing the Integration  
Step 3  
Step 4  
Set the Rings to Wait For field to 3.  
Click the Save icon.  
To test supervised transfer  
Step 1  
From Phone 2, enter the access code necessary to get an outside line, then enter  
the number outside callers use to dial directly to Cisco Unity.  
Step 2  
Step 3  
On the Status Monitor, note the port that handles this call.  
When you hear the opening greeting, enter the extension for Phone 1. Hearing the  
opening greeting means that the port is configured correctly.  
Step 4  
Step 5  
Step 6  
Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2.  
Instead, you should hear the indication your phone system uses to mean that the  
call is on hold (for example, music or beeps).  
Do not answer Phone 1, and confirm that the state of the port handling the call  
remains Busy.This state and hearing an indication that you are on hold mean  
that Cisco Unity is supervising the transfer.  
Confirm that, after three rings, you hear the greeting for Example Subscriber.  
Hearing the greeting means that Cisco Unity successfully recalled the  
supervised-transfer call.  
Step 7  
Step 8  
During the greeting, hang up Phone 2.  
On the Status Monitor, confirm that the state of the port handling the call changes  
to Idle.This state means that the port was successfully released when the call  
ended.  
To return Example Subscriber to the default settings  
Step 1  
In the Cisco Unity Administrator, go to Subscribers > Subscribers > Call  
Transfer.  
If Example Subscriber is not displayed, click the Find icon (the magnifying glass)  
in the title bar, then click Find, and select Example Subscriber in the list that  
appears.  
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Testing the Integration  
Step 2  
Under Transfer Incoming Calls, click No (Send Directly to Subscribers  
Greeting).  
Step 3  
Step 4  
Step 5  
Step 6  
In the navigation bar, click Profile to go to Subscribers > Subscribers > Profile.  
In the Extension field, enter 99990.  
Click the Save icon.  
In the navigation bar, click Messages to go to Subscribers > Subscribers >  
Messages for Example Subscriber.  
Step 7  
Step 8  
Under Message Waiting Indicators (MWIs), uncheck Use MWI for Message  
Notification.  
Click the Save icon.  
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C H A P T E R  
2
Dual Phone System Integration  
Cisco Unity can be integrated with one each of the following phone systems at the  
same time:  
A traditional, circuit-switched phone system. Any traditional phone system  
that Cisco Unity integrates with can be used in a dual phone system  
integration.  
Cisco CallManager.  
All extensions for subscribers and call handlers must be unique regardless of  
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Chapter 2 Dual Phone System Integration  
Dual Phone System Integration Overview  
2. Integrate the traditional phone system and Cisco Unity. See Chapter 1 of this  
integration guide.  
3. Install Cisco CallManager.  
4. Integrate Cisco CallManager and Cisco Unity. See the PDF of the Cisco  
CallManager Integration Guide, which is located In the Integrations  
directory on the Cisco Unity Documentation compact disc.  
5. Change the Cisco Unity Administrator settings. See the Changing  
Cisco Unity Administrator Settingssection on page 2-3.  
Integration Steps When a Traditional Phone System Is Already  
Installed  
Follow these steps to set up the dual phone system integration when the traditional  
phone system is already installed and Cisco CallManager is being newly installed.  
1. Install Cisco CallManager.  
2. Integrate Cisco CallManager and Cisco Unity. See the PDF of the Cisco  
CallManager Integration Guide, which is located in the Integrations  
directory on the Cisco Unity Documentation compact disc.  
3. Change the Cisco Unity Administrator settings. See the Changing  
Cisco Unity Administrator Settingssection on page 2-3.  
Integration Steps When Cisco CallManager Is Already Installed  
Follow these steps to set up the dual phone system integration when Cisco  
CallManager is already installed and a traditional phone system is being newly  
installed.  
1. Remove the existing AV-Cisco TSP on Cisco Unity. See the To remove the  
existing AV-Cisco TSPsection on page 2-9.  
2. Install the traditional phone system.  
3. Integrate the traditional phone system and Cisco Unity. See Chapter 1 of this  
integration guide.  
4. Reinstall the AV-Cisco TSP. See the To reinstall the AV-Cisco TAPI service  
providersection on page 2-9.  
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Chapter 2 Dual Phone System Integration  
Changing Cisco Unity Administrator Settings  
5. Change the Cisco Unity Administrator settings. See the Changing  
Cisco Unity Administrator Settingssection on page 2-3.  
Requirements  
The dual phone system integration supports configurations of the following  
components:  
A Cisco Unity system key with the integration type set to Multiple  
integrationsand with the appropriate number of voice messaging ports  
enabled.  
The Cisco Unity server set up and Cisco Unity 3.0(1) or later installed, as  
described in the Cisco Unity Installation Guide.  
A traditional phone system installed and integrated with Cisco Unity. For  
details, see Chapter 1 of this integration guide. The traditional phone system  
(including the voice card software used in the integration) must be installed  
and integrated with Cisco Unity before Cisco CallManager is integrated.  
Cisco CallManager, version 3.1(1) or later, and the AV-Cisco TAPI service  
provider (TSP) installed and configured. For information about integrating  
Cisco Unity with Cisco CallManager and the AV-Cisco TAPI Service  
Provider, see the PDF of the Cisco CallManager Integration Guide, which is  
located on the Cisco Unity Documentation compact disc.  
Changing Cisco Unity Administrator Settings  
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Chapter 2 Dual Phone System Integration  
Changing Cisco Unity Administrator Settings  
Caution  
Specify settings for the traditional phone system before specifying settings for  
Cisco CallManager. You must proceed in this order, or the integration may not  
work.  
2. Specify settings for Cisco CallManager on the IP Switch page. For details,  
see the To specify switch settings for Cisco CallManagersection on  
page 2-5.  
3. On the Ports page, assign port ranges to the traditional phone system first,  
then to CallManager, and adjust settings for the ports assigned to each phone  
system. For details, see the To modify voice port settingssection on  
page 2-5.  
4. Select the phone system that subscribers and call handlers use. For details, see  
the To select which phone system subscribers and call handlers usesection  
on page 2-7.  
5. Select the phone system that Cisco Unity uses when dialing out to send  
message notifications. For details, see the To select which phone system  
Cisco Unity uses for message notificationsection on page 2-7.  
Caution  
If you need to add or remove voice cards or uninstall the voice card software  
after the dual phone system integration is set up, you must also reinstall the  
AV-Cisco TAPI service provider. Do not reinstall the AV-Cisco TAPI service  
provider until after you have set up the voice cards or reinstalled the voice card  
software. For more information, see the Changing the Number of Installed  
Portssection on page 2-8.  
To specify switch settings for the traditional phone system  
Step 1  
Step 2  
Go to System > Switch > Switch. The settings for the traditional phone system  
selected during the Cisco Unity Setup program appear.  
In the Access Code field, enter the trunk access code that Cisco Unity must dial  
to transfer calls to Cisco CallManager from the traditional phone system.  
The access code is the same number that subscribers on the traditional phone  
system dial to reach someone on the Cisco CallManager system.  
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Changing Cisco Unity Administrator Settings  
Step 3  
Step 4  
Adjust other settings as appropriate. For more information about the other settings  
on the Switch page, see the online Help in the Cisco Unity Administrator.  
Click the Save icon, then click OK in the Warning dialog box.  
To specify switch settings for Cisco CallManager  
Step 1  
Step 2  
Go to System > Switch > IP Switch.  
In the Set Active Switch Type section, enter values as shown in the following  
table:  
Table 2-1 Switch Settings  
Switch Parameter  
Manufacturer  
Required Setting  
Cisco  
Model  
CallManager  
3.01 or later  
TAPI  
Switch PBX software version  
Integration  
Step 3  
Step 4  
Click Set As Active, then click OK in the Warning dialog box.  
In the Access Code field, enter the trunk access code that Cisco Unity must dial  
to transfer calls to the traditional phone system from Cisco CallManager.  
The access code is the same number that subscribers on Cisco CallManager dial  
to reach someone on the traditional phone system.  
Step 5  
Step 1  
Click the Save icon, then click OK in the Warning dialog box.  
To modify voice port settings  
Go to System > Ports.  
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Chapter 2 Dual Phone System Integration  
Changing Cisco Unity Administrator Settings  
Step 2  
In the Port Assignments section, indicate the range of ports to be assigned to the  
traditional phone system. The port range for the traditional phone system is port  
1 through x, where x is the number of ports on the installed voice cards. Do not  
assign more ports to the traditional phone system than the number of ports on the  
voice cards.  
Caution  
If you assign fewer voice ports to the traditional phone system than are  
available on the installed voice cards, you must edit the registry for this port  
range to take effect. Otherwise, all available voice ports on the voice cards are  
used in the integration regardless of the Port Assignments settings. For  
information on editing the registry for the port range, see the appendix  
Assigning Dialogic Ports for a Dual Phone System Integration.”  
Step 3  
In the Port Assignments section, indicate the range of ports to be assigned to  
Cisco CallManager. The port range must begin with the next port after the last port  
for the traditional phone system. The range for Cisco CallManager is x + 1  
through y, where y is the port number of the last port displayed on the Ports page  
or the number of licensed voice ports on the system key, whichever is lower. The  
number of ports available for Cisco CallManager is the difference between the  
number of licensed voice ports on the system key and the number of ports  
assigned to the traditional phone system.  
Step 4  
Step 5  
Enter an extension for each port.  
Specify other settings as appropriate. For each phone system, confirm that an  
appropriate number of ports are used to answer calls and to dial out for message  
waiting indicators (MWIs), message notifications, and Media Master recordings  
by phone.  
Step 6  
Click the Save icon.  
Caution  
The port range for each phone system must be set as specified in Steps 2 and  
3 above. If there is a port range mismatch, Cisco Unity will be unable to  
answer incoming calls and to dial out.  
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Chapter 2 Dual Phone System Integration  
Changing Cisco Unity Administrator Settings  
To select which phone system subscribers and call handlers use  
For existing subscriber templates, subscriber accounts, and call handlers,  
Cisco Unity uses the traditional phone system as its default. Therefore, during the  
initial setup of the dual phone integration, you will modify only those pages that  
will be using Cisco CallManager. Note that changes made to subscriber templates  
do not affect existing subscriber accounts.  
Step 1  
In Cisco Unity Administrator, go to the appropriate page:  
Subscribers > Subscriber Template > Profile  
Subscribers > Subscribers > Profile  
Call Management > Call Handlers > Profile  
Step 2  
Step 3  
In the Switch list, select the appropriate phone system.  
Adjust other settings as appropriate. For more information, see the online Help in  
the Cisco Unity Administrator.  
Caution  
If the Switch setting on the Profile page for the subscriber or call handler does  
not match the phone system actually used by a subscriber or call handler,  
Cisco Unity will not be able to transfer calls to or from the subscriber or call  
handler. Additionally, Cisco Unity will be unable to turn the MWIs for the  
subscriber on or off and will be unable to reach the extension for the subscriber  
when recording by phone with Media Master.  
To select which phone system Cisco Unity uses for message notification  
If subscribers use message notification, you can select which phone system  
Cisco Unity dials out on when notifying subscribers of new messages. Note that  
changes made to subscriber templates do not affect existing subscribers.  
Step 1  
In Cisco Unity Administrator, go to the appropriate page:  
Subscribers > Subscriber Template > Message Notification  
Subscribers > Message Notification.  
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Changing the Number of Installed Ports  
Step 2  
For each device, in the Switch list select the phone system that Cisco Unity uses  
to dial out when notifying subscribers of new messages. Each notification device  
can be associated with a specific phone system (except for text pagers).  
Cisco Unity uses the phone system specified on the subscriber templates Profile  
page as the default.  
Step 3  
Adjust other settings as appropriate. For more information, see the online Help in  
the Cisco Unity Administrator.  
Caution  
The selected phone system must have at least one port set to dial out for  
message notifications on the System > Ports page. If the selected phone system  
does not have any ports set for this function, notifications will fail.  
Changing the Number of Installed Ports  
After the dual phone system integration is set up, if you need to add or remove  
voice cards or uninstall voice card software, follow these steps:  
1. Remove the existing AV-Cisco TAPI service provider. For details, see the To  
remove the existing AV-Cisco TSPsection on page 2-9.  
2. As appropriate, remove or add voice cards, or uninstall and reinstall the voice  
card software. For information about removing Dialogic voice card software,  
refer to the chapter Adding, Changing, or Removing Voice Cardsin the  
Cisco Unity Installation Guide.  
3. Reinstall the AV-Cisco TAPI service provider after you have set up the voice  
cards or reinstalled the voice card software. For details, see To reinstall the  
AV-Cisco TAPI service providersection on page 2-9.  
4. Adjust the port assignments on the System > Ports page. The voice messaging  
ports must appear in this order in the list of ports: first are all the ports  
connected to the traditional phone system, second are the ports connected to  
CallManager.  
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Chapter 2 Dual Phone System Integration  
Changing the Number of Installed Ports  
If you completely remove the traditional phone system, you must adjust the port  
assignments for Cisco CallManager on the System > Ports page, after the voice  
cards and voice card software used in the integration with the traditional phone  
system have been removed.  
To remove the existing AV-Cisco TSP  
Step 1  
Step 2  
On the Cisco Unity server, log on to Windows as an administrator.  
Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click  
Stop Unity).  
Step 3  
On the Windows Start menu, click Settings > Control Panel > Add/Remove  
Programs.  
Step 4  
Step 5  
Step 6  
Step 7  
In the list, click AV-C i s c o T S P.  
Click Remove.  
Click Yes.  
Close Control Panel.  
To reinstall the AV-Cisco TAPI service provider  
Step 1  
Step 2  
Step 3  
On the Cisco Unity server, log on to Windows as an administrator.  
On the Windows Start menu, click Settings > Control Panel.  
Double-click Phone and Modem Options. The Phone and Modem Options  
dialog box appears.  
Step 4  
Step 5  
Step 6  
Click the Advanced tab.  
Click Add. The Add Driver dialog box appears.  
Click AV-Cisco Service Provider, then click Add. A dialog box appears  
confirming the installation of the TSP.  
Step 7  
Step 8  
Step 9  
Click OK to close the dialog box.  
Click Close to close the Phone and Modem Options dialog box.  
Close Control Panel.  
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Changing the Number of Installed Ports  
Step 10 Restart the Cisco Unity server.  
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A P P E N D I X  
A
Exiting and Starting the Cisco Unity  
Software and Server  
Exiting the Cisco Unity Software  
This section provides two procedures for exiting the software: from the  
Cisco Unity server and from another computer.  
To exit the Cisco Unity software from the Cisco Unity server  
Step 1  
Step 2  
Step 3  
Step 4  
If the system uses the automated attendant, route all calls to the operator.  
Log on to Windows as a Cisco Unity administrator.  
Right-click the Cisco Unity icon in the status area of the taskbar.  
Click Stop Cisco Unity. An Xappears in the Cisco Unity icon when  
Cisco Unity stops running.  
Step 5  
Press Ctrl-Alt-Delete, then lock or log off Windows to prevent access by  
unauthorized users.  
To exit the Cisco Unity software from another computer  
Step 1  
Step 2  
If the system uses the automated attendant, route all calls to the operator.  
prompted, enter the name and password of a Cisco Unity administrator.  
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Appendix A Exiting and Starting the Cisco Unity Software and Server  
Shutting Down or Restarting the Cisco Unity Server  
Step 3  
Step 4  
In the Cisco Unity Status Monitor, under Shutting Down Unity, choose a method:  
Cisco Unity stops running after all calls are finished, or Cisco Unity interrupts  
calls in progress with a voice message, disconnects all calls, then stops running.  
Click Shut Down.  
Shutting Down or Restarting the Cisco Unity Server  
If an expansion chassis is connected to the Cisco Unity server, and if both the  
expansion chassis and the server are turned off, turn on the expansion chassis  
before you turn on the server. Otherwise, the server may not detect the voice cards  
in the expansion chassis.  
To shut down or restart the Cisco Unity server  
Step 1  
Exit the Cisco Unity software, if it is running, by using a procedure in the Exiting  
the Cisco Unity Softwaresection on page A-1.  
Step 2  
Step 3  
On the Windows Start menu, click Shut Down.  
Click Shut Down or Restart.  
During a restart, the Cisco Unity software starts automatically.  
When Cisco Unity starts successfully, three tones play and a check mark appears  
in the Cisco Unity icon in the status area of the taskbar.  
When Cisco Unity does not start successfully, two tones play and an Xappears  
in the Cisco Unity icon in the status area of the taskbar.  
Starting the Cisco Unity Software  
This section provides two procedures for starting the software: from the  
Cisco Unity server and from another computer.  
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Appendix A Exiting and Starting the Cisco Unity Software and Server  
Starting the Cisco Unity Software  
Cisco Unity is a Windows 2000 service that is configured to start automatically  
when you turn on or restart the server. Do one of the following procedures only if  
you exited the Cisco Unity software but did not restart the server.  
Exchange must be running before you start the Cisco Unity software. Like  
Cisco Unity, Exchange starts automatically when you turn on or restart the server.  
If you exited Exchange manually but did not restart the Cisco Unity server, start  
Exchange first.  
To start the Cisco Unity software from the Cisco Unity server  
Step 1  
Step 2  
Step 3  
Log on to Windows as a Cisco Unity administrator.  
Right-click the Cisco Unity icon in the status area of the taskbar.  
Click Start Cisco Unity.  
When Cisco Unity starts successfully, three tones play and a check mark appears  
in the Cisco Unity icon.  
When Cisco Unity does not start successfully, two tones play and an Xappears  
in the Cisco Unity icon.  
Step 4  
Step 5  
Press Ctrl-Alt-Delete, then lock or log off Windows to prevent access by  
unauthorized users.  
If the system uses the automated attendant and you routed calls to the operator  
before you exited the Cisco Unity software, reroute calls to Cisco Unity.  
To start the Cisco Unity software from another computer  
Step 1  
Step 2  
prompted, enter the name and password of a Cisco Unity administrator.  
In the Cisco Unity Status Monitor, click the System Status icon (the first icon),  
at the top of the page.  
Step 3  
Step 4  
Click Start.  
If the system uses the automated attendant and you routed calls to the operator  
before you exited the Cisco Unity software, reroute calls to Cisco Unity.  
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Appendix A Exiting and Starting the Cisco Unity Software and Server  
Starting the Cisco Unity Software  
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A P P E N D I X  
B
Assigning Dialogic Ports for a Dual  
Phone System Integration  
In a dual phone system integration, Cisco Unity assigns a voice messaging port to  
the traditional phone system for every port available on the installed voice cards  
before assigning voice messaging ports to Cisco CallManager. The result is that  
Cisco Unity may not have enough voice messaging ports remaining to assign to  
Cisco CallManager.  
The maximum number of voice messaging ports are assigned to the traditional  
phone system in spite of the settings on the Ports page in the System  
Administrator.  
For example, a dual phone system integration might have the following  
configuration:  
A traditional phone system has a four-port voice card installed.  
Cisco CallManager has six Voice Mail ports set up.  
The Cisco Unity server has a system key enabled for a total of eight ports.  
The Ports page on System Administrator indicates that Ports 1 and 2 are  
assigned to the traditional phone system and Ports 3 through 8 are assigned  
to Cisco CallManager.  
Even so, Ports 1 through 4 (the total voice card ports) will be assigned to the  
traditional phone system, and Ports 5 through 6 will be assigned to Cisco  
CallManager.  
If you want to assign fewer than the total voice card ports to the traditional phone  
system, you must first set the Port assignments on the Ports page of the System  
Administrator, then perform the following procedure.  
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Appendix B Assigning Dialogic Ports for a Dual Phone System Integration  
To set the Port assignments in the Registry  
Step 1  
Step 2  
Step 3  
On the Cisco Unity server, click Start > Run.  
In the Open field, enter Regedit and press Enter. The Registry Editor appears.  
Go to HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\  
Initialization\ServiceProvider <x>, where <x> is a number.  
You will find several subkeys with this name.  
Step 4  
Step 5  
Locate the subkey in which the value Service Provider Name is D41MT.TSP.  
In this subkey, in the Edit menu click New > DWORD Value. A new value  
appears in the subkey.  
Step 6  
Step 7  
Enter the name DeviceID Lower Bound and press Enter.  
Double-click the DeviceID Lower Bound value. The Edit DWORD Value dialog  
box appears.  
Step 8  
Step 9  
In the Value Data field, enter 1 and click OK.  
in the Edit menu click  
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